Observability
Cloud
We propose an evolution from a monitoring service to an observability service, which can provide advantages in terms of efficiency, problem resolution, cost reduction, and, above all, data-driven and business-oriented decision-making.
Monitoring focuses on the status of systems, while observability emphasizes performance and the end-user experience. In other words, observability enables a complete and holistic view of the system in real-time, facilitating a deep understanding of its operation and how it impacts the business.
Benefits of Observability
- Faster and more accurate detection and diagnosis of issues.
- Problem prevention through pattern identification and data correlation from different sources.
- SOC integration to enhance real-time threat detection and response.
- Cost reduction in operations and maintenance by optimizing performance and avoiding resource overload.
- Identification of long-term efficiency improvement opportunities.
Transition from Monitoring to Observability
To carry out the transition from monitoring to observability, an initial investment in technology and training is required. This involves implementing observability tools that allow the collection of data from different sources and systems, providing a unified, centralized view. Additionally, training and development for the operations team is essential to effectively use the observability technology.
We are committed to providing the necessary training and support to the client’s operations team to ensure effective use of the new observability tools and technologies. We believe that adequate training is key to ensuring the success of the transition to an observability model. Therefore, we will ensure the operations team is equipped with the knowledge needed to meet new challenges. Working together, we will achieve a smooth and effective transition to a cloud management model that is more efficient and focused on the client’s business objectives.
Operational Models for the Transition
There are different operational models that can facilitate the transition from monitoring to observability:
Hybrid model: This involves the combined use of monitoring and observability tools. Monitoring tools are used to oversee critical system elements, while observability tools are employed for more detailed analysis and issue detection.
Phased model: In this model, observability tools are progressively incorporated based on workload criticality. It starts with less critical workloads and advances towards more critical ones, ensuring a clear ROI before investing in more costly observability tools.
Gradual evolution model: A gradual transition from monitoring to observability is carried out over time. This starts with data collection and detailed analysis and later integrates new tools and technologies as specific needs arise.
In general, it is important for the governance team to carefully evaluate each operational model and select the one that best suits their needs and objectives. Careful planning and implementation are also essential to ensure a smooth and effective transition.
Alignment with the “Business Observability” Model
This approach to providing cloud service visibility is fully aligned with the “Business Observability” model, which aims to provide a complete view of business processes and their impact on business objectives, allowing a deep understanding of how the performance of IT systems affects business outcomes. The Business Observability model should be led by an interdisciplinary team including representatives from both business and technology areas.
Our commitment is to ensure an effective transition to the observability model by choosing the best operational model. To do so, we will work closely with the client’s operations team to assess and analyze their specific needs and select the most suitable option.
